frequently asked questions
General
What is Versalie and is it right for me?
Versalie is your go-to destination for navigating menopause with confidence. We're here for anyone who wants to learn, feel supported, or help someone through this transition. Whether you're in the thick of hot flashes, just starting to notice changes, or simply curious, you belong here.
Our mission is simple: make menopause easier to understand and talk about. That starts with LEARN, our free library of expert-reviewed content that explains the science and the experience in a way that feels approachable. And when you're ready for care, our Care Directory connects you with menopause-focused virtual care providers who understand what you're going through.
How does Versalie keep my information safe?
Your privacy matters to us. Please refer to the “Security” section of our Privacy Notice to learn more. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you have with us has been compromised), please let us know right away. You'll find instructions in the “Contacting Us” section of our Privacy Notice.
How do I delete my account with Versalie?
If you ever need to delete your account, it's simple. Just head to our Privacy Request Form and submit a request to "delete my personal data". Once your account is deleted, you'll receive an email confirmation, so you know it's done.
One thing to keep in mind: if you use the same email to sign in again after deletion, our system with create a brand-new account. This new account won't include any of your previous personal information, orders, or subscription history.
How can I stay updated on new offerings from Versalie?
Want to stay in the loop? Subscribe to our newsletter and get weekly articles, practical tips, and expert insights delivered straight to your inbox. You'll also be the first to hear about new resources designed to support your menopause journey.
Customer Service
How can I reach someone and when are you available?
Need to get in touch? You can reach us by phone or email through our Contact Us page.
Our customer service phone lines are open Monday-Friday, 9:00 AM - 5:30 PM Eastern Time. Prefer email? Send us a message anytime, day or night, and we'll get back to you as soon as possible.
Products & Orders
What happened to SHOP?
We're evolving! Versalie is shifting to focus to continue to provide expert-reviewed content and resources to support your menopause journey. That means we're no longer selling products directly.
Can I purchase Versalie skincare products anywhere else?
Our skincare line has been discontinued and won't be available for purchase after January 6, 2026. We appreciate your support and loyalty over the years.
Will my existing orders still be fulfilled?
Yes, absolutely. If you placed an order before January 6, 2026, it will be processed and shipped just like always. No changes there.
Where can I find my Versalie account and order history?
If you created a Versalie account before January 6, 2026, you can still access it anytime. Just click here to log in and view your account details and order history.
Can I request a refund for products after January 6, 2026?
Yes, you can. Returns and exchanges will still follow our currently policy for 30 days after delivery, even if the storefront has closed.
If you're not satisfied for any reason, starting a return is easy. Reach out to our customer service team by phone using the number on our Contact Us page.
Where can I find products I used to buy on Versalie?
While we're no longer selling products directly, we're still here to guide you. You'll find expert recommendations and helpful resources throughout our content, so you can make confident choices about what works best for you.
Care Directory
What is telehealth?
Telehealth means getting healthcare from the comfort of your own home, no waiting rooms, no commute. Using video calls, phone calls, or secure messaging, you can connect with healthcare providers as long as you have internet or phone access.
What types of treatments can I access?
When you meet with a menopause provider, they’ll work with you to find what fits your health goals. That could include lifestyle changes, prescription medications, or non-prescription options like vitamins. The goal? A plan that works for you, with your input every step of the way.
Is virtual menopause care available where I live?
Most telehealth visits can happen anywhere you have a reliable internet connection. Just make sure the provider you choose serves your state before booking.
Are telehealth services provided by Versalie?
Versalie doesn't provide telehealth services. We simply connect you with virtual menopause care providers. Kenvue Brands LLC and its affiliates are not responsible for your interactions or the care you receive from your chosen provider. The Versalie Privacy Notice will not apply to any data shared with the provider.
Can I use my insurance?
It depends on your insurance provider and the virtual health provider you choose. Many of the providers in our directory accept insurance, are FSA/HSA eligible, or offer reasonable self-pay pricing. Check the telehealth provider’s website for details and confirm with your insurance provider to see what's covered.
What are the potential advantages of using telehealth versus seeing my own healthcare provider?
Telehealth can offer some great advantages:
- Convenience. Care from home, no travel needed.
- Flexibility. Appointments that fit your schedule.
- Accessibility. Connect with specialists who may not be local. Most services also offer prescriptions delivered to your door.
It’s not perfect for everything, telehealth can be a really convenient way to get the care you need.
What kind of provider should I see for perimenopause and menopause concerns?
Consider seeing a gynecologist, a primary care physician focused on women’s health, or a certified menopause practitioner. These providers are trained to manage symptoms like hot flashes, mood swings, and sleep issues. They can offer treatments ranging from lifestyle tips to medications. It’s important to find someone who listens to you and takes your concerns seriously.
How can I find a menopause provider near me for an in-person visit?
Prefer face-to-face care? You can find a menopause provider near you in our directory. The Menopause Society has a helpful directory that makes it easy to find someone local. Just enter your location on their site and you’ll get a list of providers. Here’s the link: The Menopause Society.
Don’t see your question? Contact us.